Terms & Conditions

• Customers can avail the Cashback through the bKash app, payment gateway (check out payment, tokenized, direct charge), and by dialing *247#.
• Customers with active account status and sufficient balance can enjoy the offer by transacting from their bKash account.
• In order to receive the Cashback, the account status and incoming transaction of the customer account must be active. If the Cashback disbursement fails due to a customer account status issue, the customer will not receive the Cashback for the campaign.
  In case the Cashback disbursement fails due to any unknown/unforeseen reason except for a customer account status issue, bKash will retry Cashback disbursement manually at three intervals within 2 months after the campaign. If all attempts fail, no other attempt will be made and the customer will no longer be entitled to the Cashback of the campaign.
• Customers are entitled to Cashback for successful transactions (payment to select merchants in the campaign period) from their bKash account to the selected merchants.
• bKash reserves the right to change/modify campaign terms & conditions, merchant/outlet participation in any manner or cancel the entire campaign at any time without giving any prior notice.
  bKash reserves the right to cancel the Cashback payout if the particular transaction and/or the customer transaction behavior raises reasonable suspicion that the customer has abused the benefit of the campaign.
• bKash is neither liable nor responsible for the merchant’s inability to ensure the availability or delivery of the product since bKash is only providing a payment service to the customer. Any reimbursement from the merchant to the customer due to non-delivery of the product shall not invalidate the respective transaction and therefore does not bind bKash to reinstate the customer’s Cashback eligibility limit disregarding the particular transaction for the campaign period. The Cashback for that particular transaction shall be considered consumed accordingly.
• In case a customer makes a wrong payment, bKash will address the matter after the campaign period based on the customer’s claim and validation. Most likely customers will receive their Cashback instantly as per eligibility. There could be unanticipated cases where Cashback payment would be delayed due to unknown/unforeseen issues. If you do not receive your Cashback, you can call 16247 or approach bKash centers, bKash Care, Facebook fan page, or Web chat (Live chat service) as well as send an e-mail to support@bkash.com to know details about it.